Experienced Dental Treatment Plan Coordinator
Position Description
Treatment Plan Coordinator
Position Overview
Our dental practice is seeking an exceptional full-time
Treatment Plan Coordinator to serve as a trusted guide for patients as they
move from diagnosis to treatment. This individual plays a critical role in helping
patients understand their oral health needs, navigate financial considerations,
and confidently move forward with care.
The Treatment Plan Coordinator is one of the most important
non-clinical positions within our practice. Serving as a bridge between the
doctor, clinical team, and patients, this role is responsible for ensuring
patients fully understand their treatment recommendations, insurance benefits,
financial options, and next steps. The Treatment Plan Coordinator helps
transform treatment recommendations into completed care by building trust,
providing clarity, coordinating logistics, and creating an exceptional patient
experience.
This role requires a unique combination of patient advocacy,
communication, organization, and business acumen. The Treatment Plan
Coordinator works closely with the doctor, clinical team, and front office to
ensure patients receive a seamless experience from treatment recommendation
through completion. This includes presenting treatment plans, explaining
financial arrangements and insurance benefits, coordinating scheduling,
following up on outstanding treatment, and helping patients overcome uncertainty
through education and trust.
Success in this position is measured by the ability to build
strong patient relationships, support practice goals, maintain schedule
utilization, and help patients receive the care they need to achieve long-term
oral health. The ideal candidate is professional, empathetic, highly organized,
confident, and comfortable discussing both clinical recommendations and
financial commitments.
At our practice, we believe exceptional dentistry extends
beyond clinical excellence. It requires creating an environment where patients
feel informed, respected, supported, and cared for at every step of their
journey. The Treatment Plan Coordinator plays a vital role in delivering that
experience and serves as a key contributor to the continued growth and success
of the practice.
The office is located in Gambrills, MD. The office is open
four days per week: Monday through Wednesday from 8:30 AM to 5:00 PM and
Thursday from 7:00 AM to 2:30 PM. We are closed on Fridays.
Key Responsibilities
Treatment Plan Presentation & Patient Education
• Present and explain recommended treatment plans in a
clear, professional, and patient-friendly manner
• Help patients understand the purpose, benefits, and
sequencing of recommended treatment
• Answer patient questions with confidence, empathy, and
professionalism
• Build trust and rapport through education rather than
pressure
• Assist patients in prioritizing treatment and developing a
realistic path forward
• Follow up with patients who have outstanding treatment
needs and provide guidance regarding next steps
Financial Coordination & Insurance Support
• Review treatment estimates and explain financial
responsibilities
• Assist patients in understanding insurance benefits and
how they apply to proposed treatment
• Present available payment and financing options
• Coordinate pre-authorizations and insurance-related
documentation as needed
• Assist patients in making informed financial decisions
regarding their care
Scheduling & Treatment Coordination
• Coordinate treatment scheduling to support timely
completion of recommended care
• Manage unscheduled treatment and follow-up opportunities
• Work closely with the doctor and clinical team to
understand treatment recommendations and sequencing
• Ensure appointments are scheduled appropriately to
maximize efficiency and patient convenience
• Support schedule utilization goals through proactive
treatment coordination
Patient Experience & Practice Operations
• Serve as a primary point of contact for patients regarding
treatment-related questions and concerns
• Collaborate with the front office and clinical teams to
provide a seamless patient experience
• Maintain accurate treatment documentation and patient
records
• Answer and return patient calls related to treatment,
scheduling, financial arrangements, and insurance questions
• Protect patient confidentiality and maintain compliance
with HIPAA and all applicable regulations
• Contribute to a calm, organized, welcoming, and
professional office environment
Required Qualifications
• High school diploma or equivalent
• Exceptional communication and relationship-building skills
• Strong organizational abilities and attention to detail
• Ability to explain complex information in a simple and
patient-friendly manner
• Professional demeanor and appearance
• Strong problem-solving and critical-thinking skills
• Ability to manage multiple priorities while maintaining
accuracy and professionalism
• Computer proficiency and ability to learn dental practice
software
• Discretion in handling confidential patient information
Preferred Qualifications
• Previous dental office experience
• Experience presenting treatment plans and discussing
financial arrangements
• Familiarity with dental insurance benefits and financing
options
• Experience using dental practice management software
• Knowledge of dental terminology and common dental
procedures
• Customer service, hospitality, healthcare, or patient
coordination experience
What Success Looks Like
Successful Treatment Plan Coordinators at our practice:
• Help patients feel informed, supported, and confident in
their decisions
• Build lasting relationships through trust,
professionalism, and genuine care
• Communicate effectively with patients and team members
• Support practice goals through strong treatment acceptance
and completion
• Maintain organized systems and efficient scheduling
practices
• Contribute to a positive, patient-centered culture
• Embody our commitment to exceptional service, patient
advocacy, continuous learning, and collective accountability
What We Offer
• Competitive salary based on experience
• Dental benefits
• Paid time off and holidays
• Supportive and collaborative team environment
• Professional development opportunities
• Opportunity to be part of a practice dedicated to
exceptional patient care and clinical excellence
Join our team and help patients move from uncertainty to
confidence by providing the guidance, support, education, and encouragement
they need to achieve healthier smiles.
We are an equal opportunity employer.